SpinAway Responsible Gaming

Who Can Play With Us

We at SpinAway only accept players aged 19 or older, in line with Canadian gambling regulations. During registration, we ask for your correct full name, home address, date of birth, email address and phone number, and we may run identity, credit and verification checks at any time. This isn't just a formality - it's how we make sure our platform stays a safe environment reserved for adults who have chosen to play with us.

Only one account per person is permitted at Spin Away. We close duplicate accounts, and where we find an account opened with intent to mislead or defraud us, we cancel pending transactions and shut down all related accounts. Accounts cannot be sold, transferred or acquired from someone else - your SpinAway account is yours alone, tied to your verified identity. Getting started is easy with the quick SpinAway login process.

Tools We Give You to Stay in Control

We understand that staying in control sometimes means putting boundaries in place before you even start playing. Our Help Centre and account settings give you practical ways to manage how you play with us, including:

• Deposit limits you can set on a daily, weekly or monthly basis
• Time-out periods to step away from your account for a short cooling-off stretch
• Self-exclusion options for longer breaks from our platform
• Reality check reminders to keep track of your session length
• Access to your full transaction and wagering history at any time

If you'd like to set any of these limits, simply reach out to our support team or check your account preferences, and we'll guide you through the process.

Self-Exclusion at SpinAway

If you decide that a break from gambling is the right choice, we make self-exclusion straightforward. Once activated, your withdrawal limits and account access remain governed by our standard policies - we cap withdrawals at 4,000 EUR/USD daily, 16,000 EUR/USD weekly and 50,000 EUR/USD monthly (currency equivalent), regardless of whether your account is active, self-excluded or inactive, unless bonus terms or your VIP status specify otherwise. Progressive jackpot wins, however, are always paid in full.

During a self-exclusion period at Spin Away, we don't charge the monthly inactivity administrative fee that would otherwise apply. That fee only resumes if inactivity continues once your self-exclusion period has lapsed. We built this pause into our policy specifically so that taking a break never costs you money.

How We Handle Long-Term Inactivity

We consider an account inactive if there's been no recorded transaction for 12 consecutive months. Before that point, we contact you by email at least 30 days in advance to give you the chance to log back in. If we can't reach you, a monthly administrative fee of 5 EUR applies, which can gradually bring your balance to zero over time.

At SpinAway, we don't apply this fee if you're in a self-exclusion period, and we refund it only where you can present proof of a health impediment during the inactive period. Should inactivity continue for 24 continuous months, we may permanently close the account, with any remaining balance withheld or forfeited according to applicable law and our internal policy. Rest assured, your funds are always held in a segregated account, kept separate from our corporate finances.

Recognising When to Pause

We encourage every player at Spin Away to check in with themselves regularly. Some signs that it might be time to use one of our limit-setting tools include:

• Spending more time or money than you originally planned
• Chasing losses with bigger bets
• Borrowing money to fund deposits
• Feeling anxious, guilty or preoccupied with gambling
• Neglecting work, relationships or responsibilities because of playing

If any of this sounds familiar, we're here to help you take a step back, whether that's a short time-out or a longer self-exclusion.

Independent Support Organisations

Beyond the tools we offer directly, we also point players towards independent organisations trained to support anyone affected by problem gambling. These services are confidential, free and available separately from our platform:

• Connex Ontario - 1-866-531-2600, available 24/7 for Ontario residents
• Gamblers Anonymous Canada - peer support meetings and resources
• ResponsibleGambling.org - self-assessment tools and educational materials
• National problem gambling helplines available in your province

We recommend reaching out to these organisations if you feel your gambling is becoming difficult to manage - they exist specifically to help, independently of any casino.

Fair Play and Transparent Terms

We at SpinAway also believe responsible gaming means transparency in how our bonuses and promotions work. Our welcome offer, wagering requirements, and every promotional term are published clearly so you always know what's expected before you opt in. Check out our SpinAway bonus details for a full breakdown of terms. We cap the maximum wager while a bonus is being turned over, and we flag prohibited practices like bonus manipulation so our promotions remain fair for everyone playing with us.

We also verify identity before processing withdrawals when needed, requesting valid photo ID, proof of address or proof of payment ownership. This isn't about slowing you down - it's part of how we keep Spin Away secure and prevent misuse of accounts, underage access, or fraud across our platform.

Our Ontario Players

Players accessing our Ontario site, regulated by the Alcohol and Gaming Commission of Ontario, benefit from additional localised protections, including 24/7 live chat support and defined escalation paths through iGaming Ontario if a complaint can't be resolved directly with us. We monitor location to ensure real-money wagers only come from within the province, in line with our regulatory obligations there.