SpinAway Terms and Conditions

Welcome to SpinAway Online Casino. These Terms and Conditions govern your use of our website and services, and by creating an account with us, you agree to be bound by the provisions set out below. We are Monkey 9 Limited, registered in Nicosia, Cyprus (Reg. No. 391776), and we operate SpinAway under a licence granted by the Kahnawake Gaming Commission (licence number 1041, issued 27 May 2025). If you are located in Ontario, please note that a separate legal entity, NGame N.V., operates the Ontario version of our site under licence from the Alcohol and Gaming Commission of Ontario, and different terms apply there.

Eligibility to Play at SpinAway

To register an account and access SpinAway casino games, you must be at least 19 years of age. When you sign up, we require your correct full name, home address, date of birth, e-mail address and telephone number. We only permit one account per person, per household and per IP address; if we detect duplicate accounts, we will close them and return any withdrawable funds, though pending transactions may be cancelled where we believe an account was opened to mislead or defraud us. You may not transfer, sell or acquire an account from another person, and we reserve the right to carry out identity, credit and other verification checks at any time.

You are solely responsible for determining whether accessing and using our website complies with the laws that apply to you, and by registering, you warrant that online gambling is not illegal in your place of residence. We give no guarantee that withdrawals or refunds will be processed if you breach this obligation, and any claim brought against us in this regard will be void. Please also note that certain games may be unavailable in certain jurisdictions due to restrictions imposed by our game providers, and these restrictions may change without prior notice.

Registration and SpinAway Casino Login

Once your account has been created, you can complete your SpinAway login using your registered credentials at any time through the SpinAway casino login page on our website. We encourage you to keep your login details confidential and to notify us immediately if you suspect unauthorised access to your account. Where a customer claims registration free spins and their registered country differs from the country associated with their IP address, we reserve the right to terminate the account and withhold any winnings.

Deposits, Withdrawals and Currencies

We accept a range of currencies including EUR, CAD, USD, INR, NZD, NOK, KRW, YEN, THB and ZAR. The minimum deposit is 20 USD/EUR or the equivalent in your chosen currency, while maximum deposit amounts vary depending on your selected payment method; full details are available in your wallet or from [email protected]. We only accept debit or credit cards and other payment methods that lawfully belong to you — corporate cards and business accounts cannot be used. If we determine that a deposit was made using a payment method that does not belong to you, we will void any resulting winnings and may close your account.

The minimum withdrawal amount is 20 USD/EUR or the currency equivalent. We process withdrawals as soon as possible, though some payment options may take up to 5 banking days. Before releasing your withdrawal, we may verify your identity and request documents such as a valid photographic ID, proof of residential address dated within the last three months, and proof that you own the payment method used. If verification is not completed within 30 calendar days of our first request, we reserve the right to close your account and return the remaining balance; if a required verification call does not take place within two weeks, your account may be permanently closed and winnings confiscated.

Unless otherwise specified in individual bonus terms, the maximum withdrawal per player is 4,000 EUR/USD per day, 16,000 EUR/USD per week and 50,000 EUR/USD per month, though exceptions may apply for players holding a higher VIP status. All progressive jackpot wins, including those from our Mega Moolah and WowPot titles, are paid out in full regardless of these limits.

Inactive Accounts

We consider an account inactive if there has been no recorded transaction for 12 consecutive months. We will attempt to contact you by e-mail at least 30 days before this point, and if we are unable to reach you, a monthly administrative fee of 5 EUR will be applied until your balance is exhausted or activity resumes. This fee is not charged during a self-exclusion period. After 24 continuous months of inactivity, we may permanently close the account and any remaining balance may be withheld or forfeited in accordance with applicable law.

SpinAway Welcome Bonus and Promotions

New players who join SpinAway Online Casino can claim our SpinAway welcome bonus, worth up to 1,500 CAD plus 100 free spins, split across your first three deposits: a 100% match up to 500 CAD on each of your first, second and third deposits. This SpinAway casino bonus is available once per account, household and IP address, and a qualifying deposit of at least 20 USD/EUR (or local currency equivalent) is required unless a specific promotion states otherwise.

Unless stated otherwise in individual promotional terms, all SpinAway bonus offers carry a 40x wagering requirement on slots. Winnings generated from SpinAway free spins are transferred to your bonus balance and are subject to the same wagering condition. Not all games contribute equally toward wagering, and a list of excluded titles is maintained in our Bonus Terms and Conditions. Your available cash balance is always wagered before any bonus funds are used, and withdrawing your cash balance before wagering is complete will forfeit any remaining bonus. While a bonus is active, the maximum single wager permitted is 5 EUR/USD equivalent; exceeding this may result in forfeiture of winnings. Bonus funds expire 30 days after being credited, and free spins expire after 7 days if unclaimed.

We consider certain behaviours to be promotion abuse, including maximum staking on high-variance games followed by a switch to low-variance play, a deposit-to-bonus ratio exceeding 50%, wagering above permitted stake limits, and delaying gameplay to manipulate bonus outcomes. Where we identify such conduct, we reserve the right to void the relevant bonus and any associated winnings.

Responsible Gambling

We are committed to promoting responsible play across our platform. If you feel your gambling habits are becoming a concern, we encourage you to visit our Responsible Gaming section, where self-exclusion and deposit limit tools are available.

Complaints and Customer Support

If you have a question or concern, our support team is available at [email protected], and our Help Centre provides further guidance. We aim to resolve complaints as quickly as reasonably possible and will escalate unresolved matters to management. If you remain dissatisfied with our decision, you may escalate your complaint to an independent body, details of which are linked in the footer of our website. For data protection enquiries, please contact [email protected].

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, licensing requirements or legal obligations. The current version (1.4) was last updated on 26 January 2026, and continued use of SpinAway after any update constitutes your acceptance of the revised terms.